Jessica I.
HR Shared Service Lead - Tuition Assistance & Org Development @Mercedes-Benz North America Corporation
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WORK HISTORY
HR Shared Service Lead - Tuition Assistance & Org Development @Mercedes-Benz North America Corporation
Accomplishment Highlights- Strategically manage the end-to-end Tuition Assistance Reimbursement Program across six North American Mercedes-Benz entities, ensuring policy compliance, operational efficiency, and employee satisfaction- Led a process improvement workshop aimed at enhancing the new hire onboarding experience for MBNAC employees; developed a tailored 30-60-90 day onboarding checklist for new hires, HR Business Partners, and hiring managers to drive consistency, accountability, and engagement across the organization- Creatively designed and launched the \"New Hire Passport\"—a comprehensive Day 1 orientation guidebook focused on promoting early cultural integration and equipping new employees with key resources to navigate their first weeks successfully- Established tuition assistance partnerships with academic institutions such as the University of Arizona Global Campus (UAGC), enabling employees to pursue higher education opportunities with minimal to no out-of-pocket cost, supporting both career advancement and employee retention- Organized and facilitated Predictive Index Team Discovery workshops across the MBNAC organization to increase awareness of individual behavioral styles and motivational drivers, strengthening team alignment, collaboration, and overall performance.
EDUCATION
Oakland University
Bachelor's Degree, Human Resources Development
Sonoran University
Master of Science - MS, Nutrition
ABOUT JESSICA I.
Results-driven and people-focused HR professional with 10+ years of experience driving talent strategy, organizational effectiveness, and employee experience across global organizations. Proven ability to partner with business leaders to align HR initiatives with operational goals, enhance workforce capability, and improve engagement and retention. Experienced in HR operations, leadership development, and building scalable people programs that support business growth. Master of Science, Clinical Nutrition - Sonoran University, Tempe, AZ | December 2023 Bachelor of Science, Human Resource Development - Oakland University, Rochester, MI | December 2014
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