Jessica Cecconi

Director, Operations Process Improvement @Safelite

Manage and lead a team of five project managers who spearhead over 25 cross functional projects varying in complexity and effort on an annual basis ensuring the effectiveness of process design and ease of implementation • Defined process and role standards for 3500 field operators through the development of a digital 200+ page Field Playbook including sustainable practices to keep relevant as business and process evolve • Led a Kaizen Event improving recruiting efforts to achieve optimal staffing targets for peak season by removing the variability of a localized approach and creating centralized sustainable processes owned by a national recruiting team • Established Field Initiative calendar in partnership with field leaders and 13 key stakeholder groups to streamline and gatekeep change rolling to the field ensuring alignment and support of organizational strategic initiatives • Implemented Mission Readiness monthly meeting bringing Field and corporate senior leadership together to collaborate and partner on business opportunities defining solutions cross functionally to achieve results