Jesse M. Towle
Business Analyst @Fujitsu
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WORK HISTORY
Business Analyst @Fujitsu
Ottawa, ON, CA
EDUCATION
McGill University
BA, English Literature
Algonquin College of Applied Arts and Technology
Technical Writing
McMaster University
Business Analysis
SKILLS
ABOUT JESSE M. TOWLE
Senior level Business Analyst and Technical Writer with over 18 years experience in the Telecommunications industry and in the Public Sector. I love learning about new technologies and transferring this knowledge to internal and external customers, through the creation of documentation, training materials, and online resources.During my career I have: • Created, maintained, and updated STC (Society for Technical Communicators) award winning documentation • Managed documentation projects through all phases of the design and delivery cycle, including requirements specification, development, and delivery to customers • Met tight deadlines while maintaining quality • Followed documentation processes for each project, including- participation in development of design documents, requirements specification, documentation plans and estimates - collaboration with developers and product verification to establish document goals - in-depth research of product and user needs, including analyzing technical specifications - coordination of review meetings (structural, technical reviews) with product managers, developers, and product verification • Contributed to company-wide process to achieve TL certification for continuous improvement• Developed and delivered technical training material• Developed HTML online help for GUI• Created and maintained technical illustrations using Visio and Adobe Illustrator• Created and maintained documentation templates (FrameMaker, Word, PowerPoint), including defining and applying formatting and layout of documentation content Specialties: • Adobe FrameMaker• MadCap Flare• GitHub• Adobe Illustrator• Microsoft applications (Word, Excel, PowerPoint, Outlook, Visio)• Online help/web design (HTML, RoboHelp, Dreamweaver)• SnagIt• HTML Kit• CVS• Mercurial• DITA, XML, structured authoring environment• Java, C++• APIs, SOAP• Windows XP, Windows 7, Linux, Solaris
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