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Product Manager @Now Business
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WORK HISTORY
Product Manager @Now Business
Christchurch, NZ
Own the Communications product portfolio, including cloud PBX, business voice, contact centre, and unified communications solutions, with accountability for strategy, prioritisation, and lifecycle decisions- Led the strategic transition from legacy contact centre technology to Zoom Contact Centre, including partner selection, positioning, and a phased go-to-market approach- Defined product strategy and Now/Next/Later roadmaps across Reach, Zoom Contact Centre, and emerging Zoom Phone opportunities- Conduct customer and internal discovery to clarify ideal customer profiles, priority use cases, and market segmentation across SMB and mid-market customers- Partner cross-functionally with Sales, Marketing, Enablement, Support, Finance, and external vendors to productise, price, and operationalise new offerings- Shape commercial models, packaging, and margin considerations, ensuring products are viable, scalable, and clearly differentiated in the NZ telco market- Act as the internal product voice for the Communications portfolio, aligning stakeholders on trade-offs, priorities, and customer outcomes.
ABOUT JESS CHILCOTT
I’m a Product Manager with 6+ years’ experience across product and product-adjacent roles, delivering customer-centric digital and telecommunications products in complex organisations. At Now NZ, I own a portfolio of communications products - including cloud voice, contact centre, and unified communications - shaping product strategy, driving commercialisation, and working closely with Sales, Marketing, Enablement, Support, and partners to bring value to NZ business customers.I’m experienced in conducting impactful customer discovery, defining product strategy and roadmaps, shaping commercial models and packaging, and working cross-functionally to accelerate delivery and adoption. I thrive on balancing customer needs with business outcomes and navigating ambiguity with pragmatic decisions.Previously at New Zealand Trade & Enterprise (NZTE), I led digital product initiatives that improved user experience and operational outcomes by turning insight into action. My diverse background across customer research, delivery leadership and product ownership gives me a well-rounded lens on both product strategy and execution.I’m also actively involved in the product community - I help organise Christchurch Product Tank meetups and serve on the committee for Product Aotearoa, where I support continuous learning and mentoring for product practitioners. I enjoy learning from others and sharing insights that help grow the product community in Aotearoa.I’m passionate about building products that genuinely help people and businesses, and I’m always open to connecting with other product leaders to learn, collaborate and share ideas.
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