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Jerry Lawagan
Assistant Catering Manager @Banff Park Lodge
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WORK HISTORY
Assistant Catering Manager @Banff Park Lodge
Banff, AB, CA
Lead and manage the Banquet team in all aspects of the department and ensure servicestandards are followed.•Be a part of recruiting and oversee staff training.•Provide excellent customer service and react quickly and professionally to guestconcerns.•Balance operational, administrative and colleague needs.•Contribute to departmental meetings.•Review all banquet event orders to ensure proper set-ups, coffee breaks and meals are inplace.•Work with the Conference Services & Catering department to ensure that revenues andguest satisfaction levels are maximized.•Ensure proper staffing and scheduling of all Banquet colleagues in accordance toproductivity guidelines.•Follow all policies, procedures, and service standards.•Follow all safety and sanitation policies when handling food and beverage.•Conducting payroll reports and ensuring accuracy.•Monthly inventory of F&B relating to Catering/Banquets.
EDUCATION
Far Eastern University
Bachelor of Science - BS, Business Administration and Management, General
Lambton College
Diploma Program, Hospitality Administration/Management
ABOUT JERRY LAWAGAN
A goal-oriented hospitality professional who has a strong background in business administration and hospitality management with a passion for customer service and satisfaction, finance, marketing, management, and accounting. Has background experience in 5-star hotels and restaurants working in different departments, including supervisory and management roles in Front Office and Food & Beverage.
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