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Jeremy Criss

Manager of Operations @Stride, Inc.

Huntington, WV, US
MOBILE NUMBERS
+13•••••••84

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WORK HISTORY

Sep 2023 — Present

Manager of Operations @Stride, Inc.

Charleston, WV, US

Business operations leader for Stride, Inc, the country’s largest education management organization (EMO) that offers online, blended, and offline instruction as an alternative to traditional “brick and mortar” education for public school students from kindergarten to 12th grade.• Manage all non-instructional functions, services, and staff so that the instructional team can maintain a concentrated focus on teaching and student achievement. This includes responsibility for the integration and oversight of School Information Systems (SIS) as well as Software as a Service (SAAS) partners including Salesforce, ServiceNow, NetSuite, and AvidXchange.• Organizational leader for purchasing, forecasting, and budget management.• Creates, implements, and develops policies and procedures to ensure compliance with federal & state laws and regulations that also provide a first-class customer experience.• Plans, organizes, and executes on many project management initiatives including scheduling, support staff forecasting, registration, materials, software, and hardware supply chain requisitions.• Provided organizational leadership to support enrollment growth of 50% YOY.

EDUCATION

1996 — 2001

Marshall University

BA, Education

SKILLS

Sales OperationsCustomer RetentionCustomer ServiceCustomer SatisfactionTrainingCall Center DevelopmentCall CenterBusiness Process ImprovementWorkforce ManagementCall CentersCoachingProgram ManagementInsuranceStrategic PlanningBusiness Process Outsourcing (Bpo)BpoQuality AssuranceLeadershipInbound MarketingLead GenerationVendor ManagementCustomer AcquisitionCustomer ExperienceProcess ImprovementTelecommunicationsTroubleshootingPerformance ManagementCrmEmployee TrainingRecruitingTeam ManagementTalent AcquisitionSalesTeam LeadershipOperations ManagementOutsourcingTelemarketingStrategySales ManagementTeam Building

ABOUT JEREMY CRISS

Dynamic Operations and Relationship Management Professional leveraging 20+ years of…

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