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Jeraida Santiago
Senior Logistics & Supply Chain Operations Leader @Jerich International
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WORK HISTORY
Senior Logistics & Supply Chain Operations Leader @Jerich International
Dayton, NJ, US
At Jerich, I lead end to end enterprise logistics operations for food grade and regulated paper materials, encompassing inbound imports, outbound exports, distribution, drayage, transload and multi site warehousing across multiple U.S. regions.Key Responsibilities & Impact:Oversee transportation execution across NJ/NY ports and inland distribution networks, navigating congestion, weather disruptions, labor constraints and capacity volatility.Translate logistics strategy into execution by balancing cost, service and risk in real time during port closures, snow enforcement, vessel delays and operational disruptions.Own freight cost exposure, actively managing detention, demurrage, bobtail and accessorial charges while disputing inaccuracies and securing credits to protect margins.Drive risk management and compliance, including claims oversight. Establish and monitor operational KPIs such as container dwell time, free-time utilization, service recovery and claims resolution to support continuous improvement.Partner cross-functionally with Finance, Customers, Warehousing, Carriers and Executive Leadership to resolve escalations and align logistics decisions with business priorities.Lead logistics teams with a people first, accountability-driven approach, maintaining performance and morale in high pressure environments.Support sustainability and supplier governance initiatives, aligning logistics operations with EcoVadis and ESG expectations.Communicate logistics performance, risks, and recovery plans clearly to senior stakeholders, providing executive level visibility and decision support.Operate within ERP, TMS and WMS/WCS enabled environments, partnering with IT teams to ensure logistics data accuracy, EDI integrity (including 940s & shipment receipts) for executive ready reporting, while leveraging transport planning and warehouse control systems to support execution and multisite coordination.
EDUCATION
UCNJ Union College of Union County, NJ
Associate of Science - AS
Elizabeth High School
High School Diploma
SKILLS
ABOUT JERAIDA SANTIAGO
Logistics leader with 20+ years of experience supporting complex, multi-site transportation and warehousing operations across U.S. ports and inland networks.I’m known for being steady, fair and solutions focused, especially when operations get challenging. I take pride in supporting teams, protecting customer relationships, and keeping freight moving the right way.I work in systems-enabled environments, having helped develop internal logistics tools, validate EDI transactions such as 940s and shipment receipts and use Microsoft 365 for analysis, reporting, and cross-functional coordination. I partner closely with coworkers, carriers, warehouses, and leadership to translate operational data into clear, practical decisions.
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