Jennifer Krueger

Associate Coach @T-Mobile

CO, US

Team of Experts, Associate Coach (May 2021 - Present) Partner with leadership team to develop and implement community strategies to meet and/or exceed performance goals. Partner with leadership team to support and encourage frontline development. Provide team support as a trusted resource with on site and WFH chat management. Conduct side by sides; provide impactful feedback and complete PTR quality call reviews. Handle escalations/Kudos/QR CallbacksTeam of Experts, Messaging Expert (February 2019 – May 2021) Build customer loyalty with exceptional customer service skills, solid resolution, and proactive account management. Increase team P&L revenue by identifying revenue opportunities, and exploring customer needs to develop loyal and profitable customers. Interact with multiple customers primarily over messaging platform, as well as phone and written correspondence. Perform at a consistent high level to meet and/or exceed performance metrics. Provide team support as a trusted resource with Support Roles on site and WFH. Team of Experts, Account Expert (March 2017- February 2019) Build customer loyalty with exceptional customer service skills, solid resolution, and proactive account management. Increase team P&L revenue by identifying revenue opportunities, and exploring customer needs to develop loyal and profitable customers. Perform at a consistent high level to meet and/or exceed performance metrics. Provide team support as a trusted resource in support roles on site and WFH. Develop and implement incentive plans for team development to drive performance. Ensure customer satisfaction with UP QR callbacks / Military verification outbound calls.PDA Representative (July 2016 - March 2017) Provided world class customer service experience, with quick resolution utilizing effective probing, resources, and system tools.

Gateway Technical College

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