Jennifer Woolcott
Director Application Delivery, Customer Portfolio @Xcel Energy
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WORK HISTORY
Director Application Delivery, Customer Portfolio @Xcel Energy
Spearheaded delivery of enterprise-wide technology initiatives including distributed intelligence, IVR modernization, and billing stabilization—boosting CXI by 10 points and supporting 1M+ mobile app downloads.Built and scaled a centralized Salesforce Center of Excellence, driving platform governance, innovation, and cross-functional alignment.Directed quarterly planning and execution of 130+ features and 760+ user stories, increasing release velocity by 182% and reducing defect density by 20%.Achieved $5M in annual savings through strategic vendor alignment and licensing optimization, enhancing operational efficiency.Established KPI frameworks using Bowler Charts and metrics to ensure transparency, accountability, and business goal alignment across the portfolio.Led organizational realignment and talent strategy, improving team engagement through monthly check-ins and targeted development plans.
EDUCATION
Colorado State University Global
Bachelor of Science (B.S.), Management Information Systems, and Business Analytics
University of Denver - Daniels College of Business
Master of Business Administration - MBA, Analytics and Technology Management
SKILLS
ABOUT JENNIFER WOOLCOTT
I’m a strategic IT leader with a passion for delivering customer-centric solutions that scale. My journey began in education and entrepreneurship, and over the past decade at Xcel Energy, I’ve grown into a Director II role overseeing the Customer Portfolio in Application Delivery.I lead cross-functional teams to deliver high-impact technology initiatives—from stabilizing billing and payment systems to enhancing digital customer experiences. I’ve built a Salesforce Center of Excellence, implemented agile and hybrid delivery models, and driven operational efficiency through O&M optimization and vendor alignment.My work has helped deliver over 130 features in a single quarter, supported 1M mobile app downloads, and earned recognition for exceeding expectations in customer experience and process improvement.What sets me apart is my ability to connect strategy with execution. I align technology with business goals, empower teams, and foster collaboration across IT and business units. I lead with clarity, empathy, and a commitment to delivering measurable outcomes.
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