Jennifer Rogers

Senior Consultant- Ltss Program Optimization and Support (Consulting Engagements) @Sentara Health

Virginia Beach, VA, US

As a senior consultant and LTSS subject matter expert, I provide executive-level guidance across Medicaid and Medicare programs. I work closely with leadership and operational teams to strengthen compliance, optimize workflows, and enhance member outcomes. My role involves redesigning care management processes, supporting technology optimization, and advising on training, policies, and quality improvement initiatives to ensure high-performing, compliant service delivery.Key Achievements:• Redesigned LTSS workflows across Utilization Management, Case Management, and Outreach, reducing duplication and improving handoffs for timely comprehensive needs assessments and person centered service planning.• Established compliance validation processes and oversight mechanisms by leveraging data analysis and audit findings, improving documentation, risk stratification, and staff coaching.• Streamlined LTSS training curriculum for both new hires and existing staff, increasing role clarity, retention, and alignment with operationalneeds.• Partnered with IT teams to optimize care management platform configuration, enhancing task automation, reporting capabilities, anddocumentation accuracy.• Modernized LTSS policies, procedures, and desk-level guidance to align with regulatory requirements, onboarding standards, and best practices.

Saint Joseph's University

Master of Health Administration (M.H.A.)

University of California, Berkeley

Certificate in Leading Innovation and Change

Colorado State University

Bachelor of Science (B.S.), Psychology