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Jennifer Lee
Director of Operations and Client Success @Integr8tiv
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WORK HISTORY
Director of Operations and Client Success @Integr8tiv
Melbourne, AU
As Director of Operations & Client Success at Integr8tiv, I lead a high-performing team delivering creative, integrated solutions for associations, regulatory bodies, and not-for-profits across Australia, New Zealand, Canada, The United States and the UK. My role blends strategic leadership with operational oversight, ensuring our clients receive high-quality service, forward-thinking solutions, and measurable outcomes.Team Leadership & Delivery Excellence• Oversee day-to-day management, professional development, and performance planning for our team.• Drive resource planning and utilisation to meet project deadlines, support capacity growth, and align staff strengths with client needs.• Lead recruitment and retention strategies to grow our technical talent pool and maintain deep subject matter expertise across the team.Client & Project Management• Provide hands-on account management to iMIS clients, championing proactive communication and solution delivery.• Monitor quality and compliance across all team deliverables, ensuring we meet contractual obligations and deliver client success.Stakeholder Engagement & Partnerships• Manage key relationships with third-party software providers and other integration partners.• Support delivery partnerships through effective stakeholder processes, planning, and reporting.• Liaise regularly with clients, and community networks to strengthen long-term relationships and grow new opportunities.
EDUCATION
Victoria University of Wellington
Graduate Diploma, Early Childhood Education and Teaching
University of Wisconsin-Madison
Bachelor of Arts (B.A.), East Asian Studies, minor History and Political Science
University of Michigan
MA, Chinese History and Chinese Language
Victoria University of Wellington
Master of Business Administration (MBA), Project Management
SKILLS
ABOUT JENNIFER LEE
I am an independent self-directed individual with extensive experience in business…
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