Jenna Starkey
Account Manager @Bettercomp
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WORK HISTORY
Account Manager @Bettercomp
Seattle, WA, US
Building and scaling the account management framework from the ground up at a high-growth HRTech startupOwning the full customer lifecycle—including renewals and executive relationship management—to drive long-term retentionPartnering closely with Customer Success to ensure a seamless experience and identify opportunities for account growthLeading upsell and cross-sell efforts to deliver additional value to enterprise clientsNegotiating contracts, including pricing, renewals, and terms, with a focus on customer success and retentionForecasting account health and revenue growth to support strategic planning and internal alignmentActing as the voice of the customer internally to influence product improvements and go-to-market strategy
EDUCATION
University of Michigan
Bachelor of Arts (B.A.), Organizational Communication, General
SKILLS
ABOUT JENNA STARKEY
A strategic, client-focused account management professional with over 10 years of experience in fostering business growth. Expertise in building robust client relationships, increasing sales, exceeding revenue targets, and refining processes to enhance customer satisfaction and ROI. Proficient in aligning client needs with effective solutions to strengthen partnerships. Demonstrates exceptional analytical abilities and technological acumen to drive significant improvements. A collaborative and forward-thinking leader, dedicated to clear communication and providing outstanding value in every client interaction.
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