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Jenna Forbes Leonard
Senior Manager, Ecommerce Operations @GNC
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WORK HISTORY
Senior Manager, Ecommerce Operations @GNC
Pittsburgh, PA, US
Responsible for E-Commerce operations with a focus on scalable processes, cross-functional alignment, and operational execution-Partner with Marketing, Merchandising, and Technology to support efficient workflows and end-to-end coordination-Help drive visibility and planning across teams through process definition and operational governance-Support Omnichannel initiatives by improving handoffs, communication, and execution across digital teams-Identify operational gaps and opportunities for process improvement to support growth and efficiency
EDUCATION
International Academy of Design and Technology
Bachelor of Fine Arts - BFA, Fashion/Apparel Design
SKILLS
ABOUT JENNA FORBES LEONARD
I’m a Business Analyst and PLM Specialist with over a decade of experience helping fashion and consumer goods companies streamline their processes through system implementations, integrations, and data governance.Throughout my career, I’ve partnered with cross-functional teams—Design, Product Development, Operations, IT, Marketing, and Sales—to bridge the gap between business needs and technology solutions. My work has included-Implementing and governing PLM systems (BeProduct, FlexPLM) and ERP platforms (NetSuite)-Leading integrations with e-commerce systems like Shopify & Mirakl-Driving data accuracy and reporting improvements for better decision-making-Creating training manuals, workshops, and user guides that drive adoption across teamsWhat I love most about my work is making complex systems feel simple and usable for the teams that rely on them every day. I enjoy problem-solving, improving workflows, and ensuring systems not only launch successfully but truly support business growth.
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