Jeff Kruczynski

About Jeff Kruczynski

Operations, product, and customer experience executive with demonstrated experience building scalable systems, high-performing teams, and durable growth for mid-size technology and fintech organizations. My background spans consumer lending, insurance, fintech, SaaS, and hardware manufacturing - always centered on transforming the customer journey, delivering solutions for customers, and strengthening the operational backbone to deliver consistently and efficiently.I specialize in:• Operational scale-up, process and org design / iteration, and automation• Product and operational strategy for lending, fintech, and customer-facing platforms• Customer lifecycle excellence (CX, support, service, account management)• Data-driven performance management and KPI frameworks• Cross-functional leadership across Product, Ops, Tech, Underwriting, and GTM• Building and growing high-performing teamsCertified Six Sigma Black Belt with a track record of strong business results:• 20+ point NPS lift• 50%+ improvement in automation rate• 9% unit cost reduction• 30% revenue growthI blend structured, data-driven execution with a deeply customer-centric approach - enabling organizations to improve efficiency while delivering better customer outcomes. I thrive in environments undergoing transformation, scaling rapidly, and benefitting from tighter alignment between product, operations, and customer needs.

Experience

1. Senior Vice President, Product

   Mosaic Joinmosaic.Com

   Oct 2023 — Present

   Responsible for cross-business development and execution of Mosaic’s strategic product roadmap, covering Mosaic contractor and borrower experiences, internal tooling, underwriting and loan management systems, and API integration with the solar sales platform ecosystem. Led development and implementation of consumer protection initiatives across the business and with external industry organizations. Championed and implemented first AI capability supporting automated workflow processing, data harvesting, and risk management. Ensured regulatory compliance of product and platform.

Education

• Stanford University

  Bachelor of Science - BS, Aerospace, Aeronautical and Astronautical Engineering

• Northwestern University - Kellogg School of Management

  Master of Business Administration - MBA, Business Administration

Skills

• Change Management
• Team Leadership
• Salesforce.com
• Business Process Improvement
• Leadership
• Process Improvement
• Customer Experience
• Customer Satisfaction
• Crm
• Business Analysis
• Vendor Management
• Forecasting
• Budgets
• Six Sigma
• Strategic Planning
• Cross-Functional Team Leadership
• Enterprise Software
• Project Management
• Saas
• Strategy
• Product Management