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Jeff B.
Senior Business Analyst @AMD
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WORK HISTORY
Senior Business Analyst @AMD
San Jose, CA, US
Responsible for supporting sales & their system infrastructure and associated business processes as part of a global sales operations team primarily based in Salesforce CRM Sales Cloud. • Lead & manage process to address change requests for integration of Salesforce for Xilinx & AMD • Execute testing in the business development process for Salesforce enhancements • Created monthly statistics for case support integrating the survey feedback • Help to manage & execute Customer Master M&A Cases • Support & execute quarterly regression testing on the Embedded Forecast App in SFDC • Address & resolve Sales User cases primarily related to Salesforce
EDUCATION
California Polytechnic State University-San Luis Obispo
BS Business, Accounting Concentration
SKILLS
ABOUT JEFF B.
I enjoy connecting to salespeople and discerning what they need and translating that into requirements for development. I love finding the patterns with people, in the data, & the process that showcase what is working well and needs to be improved. Extensive experience in Global Sales Operations as a Business Operations Manager, Project Manager, & Business Analyst.Passionate about leading projects & teams and capturing business requirements that are effective & relevant to the Sales Teams in the Field. Experienced in agile & waterfall methodologies delivering detailed specifications. Successfully managed day-to-day project management activities to support a Salesforce Sales Cloud “Opportunity Management” launch for over 500 users. Collaborates well with cross-functional teams & quickly establishes trust and credibility. Experienced in High Tech offerings from direct sales to partner selling channels including Financial Institutions, Merchants, and Hardware, Software, Cloud, & SaaS. Strong background in:* Business Analysis & Requirements Capture * Team Leadership * Project Management * Salesforce Sales Cloud Launch & Lightning UI Upgrade * Salesforce Usability & Surveys * Salesforce Custom Revenue Forecast App Dev & Launch * Sales Workforce Analytics * Seller & Goal EffectivenessTools: Excel, Salesforce, PowerPoint, Outlook, Smartsheet, Business Objects.Certifications: Salesforce Business Analyst, Professional Scrum Master I (Scrum.org)Industry background and experience: Strong ability to lead with purpose. Works well at all levels, including Senior Management. Powerful enabler of Strategic Analyses & Insight. Adept at making the complex simple to understand.Personal Attributes: Fun, enthusiastic & positive, customer & stakeholder focused.
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