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Jessica Colpean
Acting Assoc Director, Customer Experience Consulting @Concentrix
Detroit, MI, US
EMAILS
j••••••••@concentrix.com
MOBILE NUMBERS
+17•••••••50
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WORK HISTORY
Jan 2025 — Present
Acting Assoc Director, Customer Experience Consulting @Concentrix
Ann Arbor, MI, US
EDUCATION
N/A
University of Michigan
Bachelor of Science (BS)
SKILLS
Project ManagementCustomer Experience AnalysisCustomer SatisfactionCustomer Experience ConsultingCompetitive AnalysisAnalysisData AnalysisMarket AnalysisPublic-Private PartnershipsStrategic PartnershipsBusiness StrategyBusiness AnalysisUser ExperienceUsability TestingCustomer SupportSurvey ResearchInspectionEnvironmental AwarenessFood SafetyTrainingEcologyMicrobiologyEnvironmental ScienceWater QualityInternational StandardsInternational Auditing StandardsUser Acceptance TestingLeadershipStrategyAnalyticsProgram ManagementPublic SpeakingAccount ManagementMarket ResearchResearchStrategic PlanningCustomer ExperienceE-CommerceManagementSalesforce
ABOUT JESSICA COLPEAN
Strategic CX leader with 15+ years of proven success driving transformative customer…
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