Jeanine Williams
Assistant Vice President, Program Services @QBE North America
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WORK HISTORY
Assistant Vice President, Program Services @QBE North America
Irvine, CA, US
Direct an organization of over 25 professionals including business analysts, business systems analysts, project managers, a technical writer, and a demand management analyst.• Develop and manage an $8.8M capital and expense budget. Managed to an under budget variance of less than 2%.• Participate in and support the transition from in-house IT to a managed service model. Managed the transition for business analysis for production support, small enhancements, and projects. Oversaw knowledge transfer, go-live, and stabilization for area of responsibility. Following transition worked with managed service provider to develop effective dashboard reporting of small enhancements and projects. Developed streamlined process to secure resources from vendors. • Work with Project Management Office (PMO) providing feedback on the creation and deployment of a standardized global software development framework. • Oversee and guide project and program managers in the areas of task planning, PMO governance, resources, conflict resolution, financial management and reporting. • Meet with customers and product stakeholders to identify priorities, resolve escalated issues, and increase customer satisfaction.• Communicate and manage expectations as it relates to progress, issues, and overall status of projects and deliverables throughout the project or small enhancement lifecycle.• Finalist for the 10/10 Global Recognition Award. Selected as one of the Top 50 from over 1,100 nominations for QBE North America. Award recognizes individuals who consistently model the six company values.
EDUCATION
University of Pennsylvania
BA
SKILLS
ABOUT JEANINE WILLIAMS
Accomplished senior leader with over 15 years experience in Information Technology, Insurance, and Consulting. Exceptional results achieved by building, developing, and retaining highly motivated teams and delivering timely results. Adept at building effective relationships with the business as well as using technology and process to solve problems and realize opportunities. • Lead the business analysis and business systems analysis functions to ensure high quality solutions are delivered to meet business goals. • Ensure collaboration among all areas involved in software development including project management, business analysis, application development, quality assurance, and operational training and procedures to achieve desired results.• Balance resources to deliver software releases and projects for operational efficiencies, compliance requirements, customer requests, and corporate initiatives. • Passionate about process improvement, change management, and reporting of key performance indicators.• IT Product Management• IT Portfolio Management• Resource Forecasting and Allocation• Project Prioritization• Project Management• Process Re-engineering• Vendor Management
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