Jazmyne Dionne

About Jazmyne Dionne

I am an experienced Customer Success Professional with over 10+ years of experience in supporting school districts. Currently I help school districts elevate customer service standards with an AI powered solution. My background as an educator and K12 administrator allows me to understand the needs of students, parents, and staff deeply. I\'m focused on building strong relationships, streamlining processes, and implementing innovative solutions that enhance the K12 educational experience.

Experience

1. Client Success Manager

   Onflo

   Jul 2022 — Present

   Responsible for my company’s leading case study district that demonstrated a 68.1% return on investment with our AI-powered solution tailored for school districts, driving measurable impact and increased adoption of technology- Leads large complex implementations for mid market and enterprise clients accounts representing $2M in ARR by uncovering business needs, developing mutual success plans and aligning their business objectives with technology solutions, increasing customer satisfaction by 30%- Achieved 94% retention rate (90% goal) by managing the entire customer lifecycle, through regular kick-off calls, monthly check-ins, quarterly business reviews and group training sessions- Partnered with cross functional teams including Sales, Marketing, Product, Professional Services and - Support to provide insight on implementation and product development geared towards k-12 stakeholders- Owned and managed contract negotiations for renewals, including pricing adjustments and term modifications, contributing to a 15% YoY increase in renewal revenue- Worked closely with the Implementation Director to build out the implementation team and processes to make onboarding a seamless experience from contract signing and before introducing to Client Success Manager increasing client satisfaction by 30%- Created a first-of-its-kind customer journey map and retention plan for the Client Success team which reduced churn overall by 11% and increased engagement in at-risk accounts by 27%- Partnered with Sales to upsell 30% of managed portfolio and exceeded expansion goals by 7% in 2023- Developed and implemented 4 CSM playbooks to mitigate risk via forecasting in Gainsight.

Education

• University of Central Florida

  Master of Education (M.Ed.)

  2015 — 2017

• University of Central Florida

  Bachelor of Science (B.S.)

  2010 — 2014

• Florida Southern College

  Doctor of Education - EdD

  2018 — 2023