Jayne Elodimuor
Salesforce Operations Manager @ThoughtExchange
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WORK HISTORY
Salesforce Operations Manager @ThoughtExchange
Rossland, CA, US
Platform Ownership & Strategy- Own Salesforce platform strategy and delivery across Sales Cloud, Service Cloud, and a complex ecosystem of integrated third-party applications- Act as platform owner accountable for scalability, stability, and alignment with evolving business priorities.Leadership & Cross-Functional Delivery- Lead and mentor a cross-functional Salesforce team including developers, technical business analysts, and consultants- Serve as the primary Salesforce escalation point, partnering with product, engineering, sales, and operations leadership.Integrations & Architecture- Own and govern the Salesforce integration landscape, including CPQ, Marketo, HubSpot, DocuSign, Intacct, Gainsight, Outreach, ZoomInfo, and LinkedIn Sales Navigator- Ensure data integrity, system reliability, and maintainable architecture across interconnected platforms.Automation & Solution Design- Design and implement scalable declarative solutions using Flow, validation rules, custom objects, and platform automation- Balance business requirements with long-term platform health and technical best practices.Governance & Release Management- Establish and manage Salesforce environments, deployment processes, and release governance- Drive structured change management to reduce risk and support continuous improvement.Business Analysis & Adoption- Partner with technical and non-technical stakeholders to translate business needs into clear, actionable Salesforce solutions- Lead requirements discovery, solution workshops, end-user training, and documentation to drive adoption and usability.Operations & Optimization- Provide ongoing operational support and platform optimization to ensure performance, reliability, and user confidence.
EDUCATION
Algonquin College of Applied Arts and Technology
Graduate Diploma, Environmental Management & Assessment
University of Waterloo
Master's Degree, Sustainability Management
ABOUT JAYNE ELODIMUOR
Senior Salesforce Consultant and Platform Lead with 10+ years of experience leading and scaling Salesforce platforms within complex, multi-system environments.I lead Salesforce platforms at the intersection of strategy, operations, and business transformation - turning CRM environments into scalable operating systems that support sustainable growth.My work spans platform strategy, automation, integrations, governance, and release management, translating complex business needs into structured, scalable solutions across Sales & Service Cloud. I partner closely with product, engineering, operations, and revenue teams to ensure Salesforce enables measurable outcomes and long-term platform health.Drawing on a background in product management and software development, I bring a systems-oriented, outcome-driven approach that balances business priorities, technical integrity, and user adoption.I’m most effective in senior consultant, platform leadership, Salesforce operations, or senior business analysis roles where ownership, clarity, and cross-functional collaboration are essential.
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