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General Manager @Marco's Pizza (Marco's Franchising, LLC)
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WORK HISTORY
General Manager @Marco's Pizza (Marco's Franchising, LLC)
Palmdale, CA, US
Lead daily operations of a high-volume location generating $14K–$15K weekly revenue, managing a team of 8 employeesand serving up to 150 customers per day Recruit, train, and manage staff while creating schedules aligned with operational needs and labor budgets Conduct performance coaching and feedback to improve team accountability, service quality, and overall performance Deliver high-level customer service by resolving issues quickly and maintaining a positive guest experience Monitor labor and inventory costs, adjusting staffing and ordering decisions to meet financial targets Maintain facility cleanliness, organization, and compliance with safety and operational standards Implement workflow and prep improvements that increased service efficiency during peak hours
EDUCATION
Grand Canyon University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Quartz Hill High School
High School Diploma
ABOUT JAXON FRANKLIN
I have a bachelor of science in Business Administration from Grand Canyon University, where I have developed a strong foundation in customer service, customer engagement, marketing, and business strategy. Throughout my education, I’ve honed skills that allow me to navigate the complexities of business operations while maintaining a customer-first approach. My passion lies with my constant willingness to learn continuously while delivering values to others in driving growth through effective communication and strategic planning.As a firm believer in servant leadership, I strive to create environments where integrity and ethicality are at the core of every decision. My approach emphasizes ethical business practices and a dedication to fostering meaningful customer relationships. Whether it\'s optimizing business processes or developing customer engagement strategies, I’m committed to delivering results that align with these values.
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