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Jason Zellen
National Account Manager @Peterbilt Motors Company
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WORK HISTORY
National Account Manager @Peterbilt Motors Company
Denton, TX, US
Managed all service related items for large and small fleets/customers• Worked with Sales, Engineering, Parts and Powertrain Technical Teams to help support customer• Developed tools to track key data metrics to improve efficiency and customer satisfaction• Represented Peterbilt National Accounts on Prognostics Situation Team to define the project path • Responsible for goodwill decisions for each fleet while staying within the Field Service budget• Supported Stahl PB/KAG Canada with an embedded mobile tech for the 2024 Winter Road Project• Completed weekly downlist to help achieve an UPTIME goal of 99%• Worked with the selling dealer to provide downtime reporting and fix issues before product delivery • Hosted weekly down calls with dealer groups to help improve uptime and service experience• Prepared and presented service material on a monthly basis• Helped improve Decisiv platform based on the findings during the weekly downlist summary• Supported all Peterbilt dealer group questions on warranty, goodwill, TCS cases and bulletins
EDUCATION
Oakland University
Master of Engineering (M.Eng.), Automotive Engineering
Michigan Technological University
Bachelor of Science (B.S.), Mechanical Engineering
SKILLS
ABOUT JASON ZELLEN
Experienced Senior Automotive Engineer with a 20+ years of working in the Transportation industry. Skilled in customer facing and service roles. Proficient in data analytics, root cause analysis, continuous improvement, technical writing, product development and engine hardware evaluation. Strong operations professional concentrating on fleet service management with a focus on managing large customers and providing dealer support.
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