Jason A Ratliff

Director, Delivery Technology @Papa Johns

Orlando, FL, US
MOBILE NUMBERS
+15•••••••87

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WORK HISTORY

Apr 2024 — Present

Director, Delivery Technology @Papa Johns

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Louisville, KY, US

Leading the organization accountable for the conception, design, development, testing, implementation, and support of various delivery technology services and third-party integrations. Building value in key areas, e.g. Emerging Delivery Technology and Robotics, Industry Partnerships, User Experience, Quality Automation, Release Automation, Application Performance Management, Reference Architecture, Solution Architecture, Technology Adoption, Service Level Management, Resiliency, Integration, and Analytics.

EDUCATION

N/A

Bellarmine University

Executive MBA, Executive Master of Business Administration

N/A

Eastern Kentucky University

Bachelor of Business Administration - BBA, Computer Information Systems

SKILLS

Six SigmaCrystal ReportsMicrosoft Dynamics AxEnterprise SoftwareSoftware DevelopmentDatabasesProject ManagementAutomationBusiness Process ImprovementProject PlanningVisual StudioErpInformation TechnologyVisual BasicIntegrationVendor ManagementMs ProjectSdlcOracleRequirements AnalysisAgile MethodologiesManagementPmiWarehouse ManagementSoftware ImplementationBusiness AnalysisSoftware Project ManagementPmpItilSoftware AlmCmmiProgram ManagementC#SqlVisioSql ServerProcess ImprovementAsp.netIT ManagementDatabase Design

ABOUT JASON A RATLIFF

As a Director of Technology Solutions at Humana, I led the transformation and consolidation of software development and portfolio investment strategy for contact center technology into a single department. With over 18 years of experience in software development and product management, I have a proven track record of delivering strategic technology solutions that create value, efficiency, and growth for organizations ranging from local to global.My core competencies include driving innovation, fostering collaboration, implementing agile methodologies, optimizing processes, and managing complex projects. I have successfully delivered enterprise-level initiatives such as replacing legacy voice technology, migrating critical software infrastructure to cloud providers, and leveraging machine learning and artificial intelligence to enhance customer interactions. I am effective in partnering with business leaders and stakeholders to align technology strategy with organizational goals and vision.

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