Athar Khan
Senior Manager of the End-user Services Team @Papa Johns
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager of the End-user Services Team @Papa Johns
Louisville, KY, US
Senior Manager | Papa John’s International – End-User Services Team | Feb 2017 – Present Manager | Papa John’s International – Corporate Support Center | Sept 2014 –Feb 2017 • Lead 10 team members comprised of system administrators, desktop engineers, and support representatives. • Manage hardware depot (1400 computer users), software provisioning, and user access licensing for over 2600 total end-users. 27% growth in user base over the last 8 years. • Manage technology customers service for incident and service management with 24/7 availability for hybrid work environment of users in 3 global corporate offices, remote users (domestic and international), 11 commissary users, restaurant employees, and franchisees. • Manage the team’s operations and capital budget for spend forecast and actuals. • Lead the strategy for end-to-end lifecycle management and processes for workstation computers (desktops and laptops), tablets, virtual machines, and conference room audio/video endpoints and equipment including baseline images, ongoing patch management, and device retirement. • Threat and vulnerability management including reporting and remediations for end-of-life operating systems and applications on all workstation computers. • Technical debt retirement and new tool (software and hardware) deployment using organization change management and communication. • Manage software licensing and contract renewals including Microsoft Enterprise Agreement and Server Cloud Enrollment Agreement for user access, licensing and cost optimization, and technical support. • Established and transitioned the student professional program (internships and co-ops) to the HR team.
EDUCATION
Sullivan University
Master of Business Administration, Business Administration, Leadership, IT Management, 3.81
Bellarmine University
Bachelors of Science, Computer Information Systems with a Minor in Business Administration
Sullivan University
Master of Science (MS), Management Information Technology, 3.81
ABOUT ATHAR KHAN
Accomplished technology leaders with 23 years of experience in the industry including 9 years as a people leader. Dedicated to implementing and managing simplified, secure, and resilient technical global endpoint solutions, optimizing costs and resources, creating cohesive and career development work environments for staff, and building trusted relationships and customer service for all end-users. Implement changes continually based on data-driven decisions and on evolving business needs and requirements.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.