Jason Unger
Director of Support Planning @Microsoft
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WORK HISTORY
Director of Support Planning @Microsoft
Sacramento, CA, US
Leading a team of support planners focused the customer support journey for Microsoft consumer products and services (e.g. Office, Windows, M365, etc).
EDUCATION
Evergreen Valley College
General Studies
Silver Creek
High School
University of Phoenix
Bachelor of Science - BS, Business Administration, Management and Operations
ABOUT JASON UNGER
I began my Microsoft journey through the Sybari Software acquisition in 2005. Over the past 20 years, I\'ve held diverse roles across Customer Service & Support and Marketing, with a focus on product support, customer success, and go-to-market strategy.Today, I lead a talented team of Customer Success Program Managers and Support Engineers driving call center operations and strategy. Our scope spans the end-to-end support journey—across consumer and commercial experiences—delivering AI-powered solutions, self-help content, and assisted support via chat and call-back.We\'re passionate about sharing Microsoft’s adoption journey across the contact center stack, from Dynamics 365 to Copilot. We ensure the voice of our support engineers reaches Product Groups, field teams, and customers—fueling continuous improvement. Accessibility is a core pillar of our mission: we support customers through American Sign Language and use that feedback to influence product quality across Microsoft
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