Jasjeet Singh

IT Operations Departmental Technician @State of Michigan

MI, US

Administering and maintaining user access rights across multiple systems to ensure compliance with state IT security frameworks using Active Directory, SIGMA, and internal security databases.• Developing and managing automated reports and data visualizations using Excel and Access to monitor compliance, identify operational inefficiencies, and support strategic decision-making.• Collaborating with DTMB and the Office of Privacy and Security to ensure regulatory alignment by regularly auditing active user reports and system permission data for over 200 personnel.• Overseeing inventory and equipment lifecycle management using ITAM and SIGMA systems—tracking assets, handling surplus logistics, and identifying supply discrepancies.• Delivering one-on-one IT onboarding support and technical training for new and existing staff, including software installs, telecom setup, and phone functionality, enhancing first-week productivity rates.• Analyzing billing and procurement trends to maintain detailed expenditure spreadsheets, and recommended process improvements that helped optimize budget usage and reduce recurring supply overages.

Michigan State University

Bachelor of Science - BS, Advertising Management

Lansing Community College

Transfer Studies A&S, General

Grand Ledge High School

High School Diploma, Graduate