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Jared Burgess
Director of Information & Solutions @World Vision New Zealand
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WORK HISTORY
Director of Information & Solutions @World Vision New Zealand
NZ
I lead enterprise technology, digital platforms, and CRM transformation for World Vision New Zealand within a globally governed technology ecosystem.My role focuses on modernising mission-critical systems that underpin fundraising, supporter experience, and financial accountability, while balancing international architecture standards with local delivery, scalability, and cost efficiency.I hold organisational responsibility for data privacy, information security, and regulatory compliance, including Privacy Officer accountability.I oversee data protection, security governance, and compliance frameworks to support a modern, cloud-based operating environment.I lead PCI-DSS compliance and audit processes for fundraising and payment systems, ensuring secure handling of donor data and financial transactions.I established and updated data privacy, security, and information governance policies to support platform modernisation and changes in operating model.I led development of key features and the national implementation of a global Child Sponsorship Portal, connecting donors with the children and communities they support.I implemented Stripe as the organisation’s payments gateway to modernise digital fundraising and support scalable, cloud-native payment processing.I am leading the transition to a fully cloud-based infrastructure aligned to the Well-Architected Framework, improving scalability, security, and operational resilience.I manage a technology function of approximately 9 staff with an annual operating budget of ~$1.2m and capital investment of ~$1.4m, and act as a senior advisor to executive leadership and the board on digital investment, transformation risk, and platform strategy.
EDUCATION
Auckland University of Technology
NZCE, IT and Electronics
Middle Tennessee State University (MTSU)
BSC, Mass Comm, RIM, Computer Science, Electronics
ABOUT JARED BURGESS
I help organisations deliver meaningful transformation through technology, leadership, and disciplined execution.For more than 25 years, I’ve worked at the intersection of strategy and delivery, leading complex change that goes well beyond systems. My focus is on aligning leadership intent with practical execution, designing platforms that endure, and reducing long-term cost, risk, and complexity.I am currently Director of Information & Solutions at World Vision New Zealand, where I lead enterprise technology, digital platforms, data, and CRM within a globally governed operating model. My role spans executive advisory, architecture and platform strategy, and delivery of mission-critical transformation initiatives.A central focus of my work is the delivery of a new enterprise CRM platform and Project Symphony - a sector-defining initiative designed to strengthen how World Vision engages supporters over the long term. This work requires international governance, multi-vendor alignment, and board-level decision making, alongside the ability to bring local teams through sustained change.What I bring: • Transformation leadership across multi-year, multi-vendor programmes • Executive and board alignment on technology investment, risk, and outcomes • Enterprise platform design that reduces long-term cost-to-serve and operational complexity • Governance and advisory capability that bridges strategy and executionI work best with organisations and leadership teams that are serious about transformation, not incremental change, and that want technology to be a durable enabler of growth, trust, and impact.
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