Jaqueline C.
Account Director, Strategic @Genesys
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WORK HISTORY
Account Director, Strategic @Genesys
São Paulo, BR
Lidero iniciativas estratégicas de vendas focadas em entregar soluções de experiência do cliente (CX) e comunicação impulsionadas por inteligência artificial para grandes empresas. Promovo o crescimento das contas com uma abordagem centrada no cliente, alinhando as capacidades do Genesys Cloud e da Orquestração de Experiências aos resultados de negócios nos setores financeiro, de seguros e tecnologia.Gerencio um portfólio de contas com alto potencial, com foco em aquisição, upsell e cross-sell.Conduzo ciclos de vendas complexos em parceria com BDR, SC, CSM, PS e canal Genesys.Desenvolvo e executo planos anuais de território para garantir uma cobertura de pipeline substancial alinhada à meta de ACV.Colaboro com stakeholders internos para criar propostas de valor que tenham ressonância com executivos C-level.
EDUCATION
Erickson Coaching International
Extension, High Performance Team Coaching
FIA Business School
Postgraduate, Business Administration Strategy
StartSe University
Extension, Scale Program! Growth & Sales Acceleration
Pontifícia Universidade Católica do Rio Grande do Sul
Bachelor's degree, Computer Science
FIA Business School
Extension, Organizational Psychology Work Environment
FGV - Fundação Getulio Vargas
Executive Education, Customer Experience
ABOUT JAQUELINE C.
Since the beginning of my career, I have been driven by a passion for connecting people with technological solutions that transform businesses. With over 20 years of experience in regional and international leadership, I have worked with companies of various sizes, particularly in the financial, hyperscaler, ISP, and professional services sectors, helping them achieve their most ambitious goals.My expertise extends beyond product sales; I create tailored and strategic solutions in areas such as connectivity (L2L, DWDM, MPLS, SDWAN), Data Centers (Hybrid Cloud, Multi-Cloud, Colocation, Hyperscale, Edge Computing), unified communications, and information security. Every sale is an opportunity to solve complex challenges and deliver results that make a difference.As a team leader, I believe in the power of mentorship and inclusion. I help professionals develop their full potential by cultivating diverse, collaborative teams where each individual feels empowered to contribute. My team\'s success motivates me daily.Throughout my career, I have learned that success is built through collaboration. I work closely with marketing, product, and finance leaders to develop innovative, practical strategies that benefit both the company and the clients. I enjoy tackling complex challenges and using agile methodologies to solve problems, creating sales opportunities that add long-term value.What drives me is the success of my clients. By deeply understanding their needs, I deliver solutions that build long-lasting partnerships based on trust. My professional journey is guided by curiosity and a constant desire to learn. I remain open to new ideas and eager to collaborate with professionals who share this passion for innovation.I would be happy to connect if you’d like to exchange insights, discuss industry trends, or explore new business opportunities. Let’s work together to turn challenges into great opportunities!
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