Jan Brown
Cx Professional @Workmarket By Adp
Signup · Get unlimited contacts
WORK HISTORY
Cx Professional @Workmarket By Adp
Maitland, FL, US
Providing operational leadership to multiple sites for a customer experience platform used worldwide• Support team maintains average of 90% monthly CSAT scores from workers and clients, closing support tickets and handling phone calls per year• Established contact center metrics, KPI and NPS standards to align production with expectations• Developed self-guided new hire training program including training manuals daily checks for understanding, FAQs, certification process and standard operating procedures• Collaborated across functional teams to communicate challenges and offer suggestions for improvement for the platform• Mentor and coach team members to prepare them for new responsibilities
EDUCATION
Indiana University Bloomington
Bachelor of Arts
ABOUT JAN BROWN
Call center customer service operations professional with over 20 years of progressive…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.