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Jane Livermore

Vice President Operations, Kellyconnect @Kelly

Troy, MI, US
MOBILE NUMBERS
+12•••••••44

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WORK HISTORY

Jun 2019 — Present

Vice President Operations, Kellyconnect @Kelly

Responsible for Operations of full service as well as tailored contact center outsourcing solutions. KellyConnect® provides customized workforce solutions for turnkey management of contact centers, from a traditional brick and mortar environment to our home-based agent solutions featuring a virtual workforce model.

EDUCATION

1978 — 1982

DePauw University

BA, English

SKILLS

Revenue & Profit GrowthCustomer ServiceProduct ManagementCustomer Service ManagementOutsourcingProfitability EnhancementStrategic PlanningManagement ConsultingDirect SalesStrategySellingTeam BuildingVendor ManagementManage Client RelationshipsOrganizational DevelopmentStrategic PartnershipsTeam LeadershipCrmCustomer SatisfactionContact Center OperationsCustomer RetentionProduct DevelopmentClient EducationTrainingCustomer Relationship Management (Crm)Cross-Functional Team LeadershipStart-UpsCall CentersPerformance ManagementBusiness DevelopmentCustomer Loyalty ManagementProgram ManagementAccount ManagementSales OperationsBusiness AnalyticsManagementSales ProcessSalesBusiness Process ImprovementLeadership

ABOUT JANE LIVERMORE

I am a results-driven Customer Experience and Operations Executive with a proven track…

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