Jane Hien D.

Tour Leader Support Executive @Vosaio Travel Group

London, GB

Before group arrival, take a moment to review and familiarize with the itinerary- Ensure all vouchers, driver information, and booking services are complete and accurate. If the Tour Leader spots anything amiss, it\'s my duty to reach out to our Transportation, Services, or Operations Teams to make adjustments. It\'s essential to send any corrected details to the Tour Leader promptly- Contact suppliers directly to update menus and schedules without worrying about extra costs—that\'s what teamwork is all about! On the arrival date, send a warm welcome message to the Tour Leader and keep the lines of communication open for support with any questions or emergencies- Additionally, compiling feedback and reports on any issues raised by the Tour Leader during and after the trip is crucial for our growth and improvement at VOSAIO. If the opportunity arises, meeting personally with Tour Leaders in London to gather insights can be incredibly valuable- Lastly, offering exceptional support and effective advice to our VIP clients 24/7, ensuring every experience is seamless and enjoyable!