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Jose Napoles
Director of Information Technology Support @Kaiser Permanente
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WORK HISTORY
Director of Information Technology Support @Kaiser Permanente
Silver Spring, MD, US
Spearheaded $22M infrastructure modernization (Vertiv UPS, cooling, and electrical upgrades) with zero downtime, supporting healthcare-critical workloads.• Led incident recovery operations and reduced MTTR by 35% through advanced RCA and change control protocols.• Collaborated with IT/engineering to optimize BAS/BMS and DCIM integration, enhancing system visibility and uptime assurance.• Standardized MOPs and SOPs across multi-site operations to enforce Uptime Tier standards.• Trained and mentored new engineering staff, cultivating a safety-first and service-oriented culture.
EDUCATION
Rowan-Cabarrus Community College
Associate's Degree, Electrical and Electronics Engineering
ABOUT JOSE NAPOLES
Veteran data center executive with over 20 years of experience leading mission-critical infrastructure across Tier environments in enterprise data centers and healthcare settings.I specialize in operational excellence, facilities modernization, and uptime-critical project delivery—consistently executing multimillion-dollar initiatives (>$20M) while maintaining uptime across power, cooling, and mechanical systems.My expertise spans strategic infrastructure planning, BMS/DCIM optimization, PUE improvement, and leading diverse technical teams in high-stakes environments. I’m passionate about aligning facility operations with next-gen technology needs, including AI infrastructure, edge computing, and hyperscale scalability.Key certifications include: Uptime Institute ATP & AOP, CDCP, CFM, FMP, SFP, LEED AP O+M, and Six Sigma Green Belt.I’m known for hands-on leadership, calm decision-making during incidents, and building safety-driven cultures that empower teams and exceed expectations. Let’s connect if you’re looking for a senior executive to drive operational excellence, resilience, and scalability in your data center portfolio.
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