Jamison L.
Tier 1 Analyst - Service Desk @Belcan
- Role
- Tier 1 Analyst - Service Desk at Belcan
- Location
- Tuscaloosa, AL, US
- LinkedIn followers
- 500 followers
About Jamison L.
Experienced professional with a proven track record in customer and client relations…
Experience
Tier 1 Analyst - Service Desk
Mar 2024 — Present
Providing remote technical support for a federal client. Skilled in managing inbound/outbound calls, emails, and queued tickets using Maximo and ServiceNow. Experienced in supporting Windows, Mac, and VDI environments. Proficient in utilizing remote tools, VMware, and VPNs to assist end-users. Strong troubleshooting abilities with a focus on delivering high-quality service and ensuring seamless IT operations.
Education
Shelton State Community College
Associate of Science - AS
2015 — 2017
University of Alabama at Birmingham - Collat School of Business
Bachelor's degree
2017 — 2019
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