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Jamie Mertz
Business Manager, Regional Business & People Support @Milestone Systems
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WORK HISTORY
Business Manager, Regional Business & People Support @Milestone Systems
Drive process efficiency, operational consistency, and project management across six global sites.• Lead cross-functional initiatives to streamline workflows across Accounting, Finance, IT, Legal, HR, and Administration, improving collaboration and alignment.• Develop and implement standardized processes, toolkits, and frameworks to enhance efficiency and scalability.• Support leadership in clarifying roles, responsibilities, and communication structures to drive operational success.• Facilitate cultural and strategic initiatives to strengthen employee experience and collaboration across regional teams.• Track key operational metrics and provide data-driven insights to inform strategic decision-making.• Lead change management efforts to ensure smooth adoption of new processes and tools across regions.
EDUCATION
Lake Oswego High School
High School Diploma, General Education
University of Phoenix
Curriculum and Instruction
Linfield University
Bachelor of Science in Education; Summa Cum Laude, Early Childhood Education and Teaching
SKILLS
ABOUT JAMIE MERTZ
As Business Manager for Regional Business & People Support, I focus on driving process efficiency, operational consistency, and project management across six global sites. I work closely with leadership to streamline workflows across Accounting, Finance, IT, Legal, HR, and Administration, designing scalable processes and frameworks that strengthen collaboration and support strategic growth. I’m passionate about building clarity within teams — defining roles, improving communication, and leading change management efforts that make new initiatives stick. By combining a strategic mindset with a hands-on approach, I help teams work smarter, connect better, and achieve lasting impact.
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