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Cloud Service Manager @Fineos
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WORK HISTORY
Cloud Service Manager @Fineos
EDUCATION
Walsh College
MSBIT, Masters Sciences Business Information Technology
Albion College
BS, Economics
Sevilla
Spanish Literature, Culture, Marketing
SKILLS
ABOUT JAMES ESTIGOY
More than 25 years of Client Management, Service Delivery and Project Management experience in the IT outsourcing industry.• Results oriented, client-facing leader with proven track record of managing diverse teams in global accounts.• Accomplished in meeting SLAs, driving a culture of service excellence and delivering solutions that exceed client expectations.• Extensive travel experience including living and working in Latin American as a regional leader • Fluent in English and SpanishSpecialties: • Leadership and Service Delivery Management for global, multicultural accounts• Client Improvement Plans • New Business Logo transformations• Data Centre Migrations
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