James Estigoy
Sr. Service Delivery Manager
- Role
- Cloud Service Manager at Fineos
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About James Estigoy
More than 25 years of Client Management, Service Delivery and Project Management experience in the IT outsourcing industry.• Results oriented, client-facing leader with proven track record of managing diverse teams in global accounts.• Accomplished in meeting SLAs, driving a culture of service excellence and delivering solutions that exceed client expectations.• Extensive travel experience including living and working in Latin American as a regional leader • Fluent in English and SpanishSpecialties: • Leadership and Service Delivery Management for global, multicultural accounts• Client Improvement Plans • New Business Logo transformations• Data Centre Migrations
Experience
Cloud Service Manager
May 2022 — Present
Education
Walsh College
MSBIT, Masters Sciences Business Information Technology
2001 — 2003
Albion College
BS, Economics
1991 — 1994
Sevilla
Spanish Literature, Culture, Marketing
1994 — 1994
Skills
- IT Strategy
- Hp Products
- IT Outsourcing
- Team Leadership
- Project Management
- Infrastructure
- Program Management
- IT Service Management
- Account Management
- Management
- Service Delivery
- Leadership
- Business Process
- Outsourcing
- System Deployment
- Data Center
- Crm
- Itil
- Process Improvement
- Software Documentation
- Customer Relationship Management (Crm)
- Vendor Management
- Business Process Improvement
- Networking
- Hp
- IT Management
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