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James Hardy
Consultant, Modern Workplace @Avanade
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WORK HISTORY
Consultant, Modern Workplace @Avanade
Denver, CO, US
End User Infrastructure Engineer | Cloud Modernization | Automation & Empathy-Driven SupportRecovered a critical Windows 11 migration project by redesigning SCCM task sequences, leveraging PowerShell, and automating diagnostics to eliminate deployment failures.Led the Box-to-M365 migration for a major entertainment client—developed the migration plan, coordinated global teams, and ensured user continuity through careful change management and post-migration support.Architected Privileged Access Workstations in alignment with CIS benchmarks, enhancing endpoint security while modernizing access for varied user personas.Engineered and documented Azure Virtual Desktop environments, including Citrix-hosted models, transforming legacy systems into scalable, secure solutions.Built custom Power Automate flows and low-code tools to reduce ticket escalations and optimize service delivery.Actively leverage Generative AI as a collaborative partner in PowerShell development, issue resolution, and solution design—enhancing speed, precision, and creativity.Delivered white-glove support to executives and frontline users with a focus on empathy, clarity, and inclusion—particularly for marginalized voices often overlooked by traditional IT.Fostered team growth through peer mentorship and documentation, supporting both operational maturity and onboarding efficiency.Passionate about pushing the boundaries of enterprise IT through emerging Microsoft technologies, automation, and modernized legacy infrastructure.Key Tools: SCCM, Intune, PowerShell, Azure Virtual Desktop, Citrix, Power Automate, Microsoft Defender, Windows Autopilot, CIS Benchmarks, Microsoft 365, GenAI (ChatGPT/Copilot)
EDUCATION
Marion Military Institute
Associate's degree, Military Operational Art and Science/Studies
New Horizons Computer Learning Center
6433A Planning and Implementing Windows Server 2008
New Horizons Computer Learning Center
Comptia Network+ Certification Course
New Horizons Computer Learning Center
6421B Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure
New Horizons Computer Learning Center
6425C Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services (HV)
New Horizons Computer Learning Center
EC-Council Certified Ethical Hacker Certification Course
New Horizons Computer Learning Center
Comptia Security+ Certification Course
New Horizons Computer Learning Center
Comptia A+ Certification, Comptia A+ Certification Course
New Horizons Computer Learning Center
6426C Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008
SKILLS
ABOUT JAMES HARDY
I help organizations turn complex, legacy end‑user environments into secure, automated, and user‑centric modern workplaces.For 10+ years I’ve combined deep Microsoft expertise—SCCM, Intune, Azure Virtual Desktop, PowerShell—with an unwavering commitment to white‑glove service, especially for users who too often feel overlooked.What sets me apart Calm precision under pressure. Two combat tours as a CH‑47D Chinook mechanic taught me disciplined troubleshooting and decisive action—skills I now apply to mission‑critical IT projects. Inclusive, psychology‑safe support. As a neurodivergent professional and lifelong advocate, I design processes that empower every user and foster trusted, respectful collaboration. Relentless innovation. From early PowerShell automation to daily GenAI collaboration (ChatGPT/Copilot), I continuously seek smarter, faster, and more secure ways to deliver value.Core expertise Endpoint & Device Engineering (Windows OSD, SCCM, Intune, Microsoft 365) Cloud & Security Architecture (Azure VD, Citrix, Microsoft Defender, Privileged Access Workstations, CIS benchmarks) Automation & AI (PowerShell, Power Automate, GenAI‑assisted design and documentation) Large‑Scale Migrations & Transformation (Box‑to‑M365, Windows 11, divestitures)Select impact Rescued a stalled Windows 11 rollout—rewrote task sequences, automated diagnostics, and drove failure rates to near‑zero. Led a petabyte‑scale Box‑to‑Microsoft 365 migration for a global entertainment brand Architected Privileged Access Workstations that passed red‑team testing on day one and elevated enterprise security posture. Mentored cross‑functional teams, creating living documentation libraries that cut onboarding time by 40 %.I’m energized by complex challenges, inclusive teamwork, and the opportunity to push boundaries in endpoint security, cloud strategy, and AI‑driven automation. If you share those interests—or need a partner to modernize and humanize your workplace technology—let’s connect.
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