James Buckley
Manager Operations @U.S. Bank
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WORK HISTORY
Manager Operations @U.S. Bank
Consumer Banking Default Management
EDUCATION
Willamette University
Bachelor of Business Administration (BBA), Business / Economics
SKILLS
ABOUT JAMES BUCKLEY
Results oriented leader skilled in contact centers, strategy development, and workforce management with a track record of creating a culture of engagement and continuous process improvement while delivering business critical outcomes. Best in class senior manager of Customer Service, Collections, Recovery, and Sales, and the development and execution of operation strategies. Adept manager who builds a strong engaged team culture resulting in a high level of performance through servant leadership, transparency, and enabling team members to deliver outstanding results.• Customer Service• Collections• Customer Retention• Workforce Management / analytics• Leadership Development• Vendor Management• Operations Strategy and Execution• Cultural Transformer
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