James Buckley

Manager Operations @U.S. Bank

Portland, OR, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2016 — Present

Manager Operations @U.S. Bank

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Consumer Banking Default Management

EDUCATION

1986 — 1989

Willamette University

Bachelor of Business Administration (BBA), Business / Economics

SKILLS

Credit CardsStrategyAnalyticsTeam LeadershipFinancial ServicesAnalysisBankingRisk ManagementVendor ManagementBusiness AnalysisCustomer ServiceCustomer Service OperationsManagementTeam BuildingCreditCross-Functional Team LeadershipProcess ImprovementLeadershipBusiness Process ImprovementCustomer ExperienceLoansCall CentersProject ManagementOutsourcingCoachingOperations Management

ABOUT JAMES BUCKLEY

Results oriented leader skilled in contact centers, strategy development, and workforce management with a track record of creating a culture of engagement and continuous process improvement while delivering business critical outcomes. Best in class senior manager of Customer Service, Collections, Recovery, and Sales, and the development and execution of operation strategies. Adept manager who builds a strong engaged team culture resulting in a high level of performance through servant leadership, transparency, and enabling team members to deliver outstanding results.• Customer Service• Collections• Customer Retention• Workforce Management / analytics• Leadership Development• Vendor Management• Operations Strategy and Execution• Cultural Transformer

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James Buckley — Manager Operations at U.S. Bank in Portland, OR, US | Unifers