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James Robinson

Director, Sales Operations @Health Plans, Inc.

Boston, MA, US
EMAILS
j••••••••@hpitpa.com
MOBILE NUMBERS
+17•••••••96

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WORK HISTORY

Apr 2025 — Present

Director, Sales Operations @Health Plans, Inc.

Westborough, MA, US

Key focus areas include:• Leading and developing a high-performing Sales Operations team supporting proposal strategy, pricing support, analytics, and sales infrastructure• Building HPI’s pricing governance framework to ensure consistent market positioning and margin discipline• Partnering with sales leadership to design proposal strategy for new business and renewals, helping position HPI competitively in complex healthcare procurements• Optimizing CRM opportunity intake and sales processes to align sales, implementation, and operational teams• Integrating AI-supported tools into the proposal development process to improve efficiency and strategic focus

EDUCATION

2003 — 2007

Suffolk University - Sawyer Business School

MBA, Concentration in Health Care Administration

1998 — 2002

Stonehill

BA, Health Care Administration

SKILLS

Project ManagementMicrosoft VisioProposal WritingVisioMicrosoft Word (Certified Expert)CrmMicrosoft ExcelPowerpointMacro Development (Word and Excel)Commercial ProposalsManagementProgram DevelopmentMicrosoft Powerpoint (Certified Specialist)Cross-Functional Team LeadershipProposal ManagementGrant WritingAdobe AcrobatMicrosoft Excel (Certified Expert)StrategyGovernment Proposals

ABOUT JAMES ROBINSON

As a dynamic sales operations leader with over 20 years of experience, I’ve built high-performing teams, optimized processes, and aligned strategy to help grow and retain business.Since joining HPI in 2017, I have helped support rapid growth through operational improvements, strategic support, and scalable process.

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