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Director, Sales Operations @Health Plans, Inc.
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WORK HISTORY
Director, Sales Operations @Health Plans, Inc.
Westborough, MA, US
Key focus areas include:• Leading and developing a high-performing Sales Operations team supporting proposal strategy, pricing support, analytics, and sales infrastructure• Building HPI’s pricing governance framework to ensure consistent market positioning and margin discipline• Partnering with sales leadership to design proposal strategy for new business and renewals, helping position HPI competitively in complex healthcare procurements• Optimizing CRM opportunity intake and sales processes to align sales, implementation, and operational teams• Integrating AI-supported tools into the proposal development process to improve efficiency and strategic focus
EDUCATION
Suffolk University - Sawyer Business School
MBA, Concentration in Health Care Administration
Stonehill
BA, Health Care Administration
SKILLS
ABOUT JAMES ROBINSON
As a dynamic sales operations leader with over 20 years of experience, I’ve built high-performing teams, optimized processes, and aligned strategy to help grow and retain business.Since joining HPI in 2017, I have helped support rapid growth through operational improvements, strategic support, and scalable process.
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