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James Richman
Director of Product Experience @OpenSesame
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WORK HISTORY
Director of Product Experience @OpenSesame
Portland, OR, US
As Director of Product Experience, I lead a multidisciplinary team of designers, researchers, and product enablement specialists to craft seamless, user-centered experiences. With a focus on innovation and AI-driven design, I drive strategies that enhance usability, engagement, and business impact. • Strategic Leadership: Define and execute the product experience vision, ensuring intuitive, high-quality solutions from concept to delivery. • AI & User-Centered Innovation: Leverage AI and deep user insights to enhance experiences, streamline workflows, and drive meaningful interactions. • Executive & Cross-Functional Influence: Align executives, stakeholders, and teams through compelling design solutions and a data-driven approach. • Brand & Design Systems: Lead branding initiatives and maintain a scalable, unified design system across four product lines.Passionate about human-centered design, emerging technologies, and crafting experiences that drive real impact.
SKILLS
ABOUT JAMES RICHMAN
As Director of Product Experience at OpenSesame, I lead cross-functional teams that shape the future of digital learning—uniting product design, strategy, analytics, and enablement into a cohesive force for innovation.I’ve built and scaled design systems, aligned product strategy with real user needs, and led teams at the intersection of design, data, and emerging tech. My work increasingly focuses on crafting intuitive, trustworthy experiences around AI-powered solutions—making complex systems feel human and helpful.My career has spanned serving as a founding designer at a startup that went on to achieve unicorn status (valued at over $1B), as well as working with some of the world’s largest entertainment companies, earning both Emmy and Webby Awards for work that pushed boundaries in interactive and digital storytelling.
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