Jim Potter

About Jim Potter

I am a results driven Professional Services Manager known for bringing order to chaos by balancing leadership, empowerment and accountability to enable my team in the delivery of projects to stakeholder delight. Willing to challenge the status quo, I have a knack for forming strategy, leading tactical delivery, communicating effectively, and building great relationships. I thrive when I have many things to manage simultaneously, and excel in fast-paced environments. I\'m adaptable to all behavior & communication types and am frequently called upon to make complex concepts easy to understand.Key Achievements:» Established PMO for Professional Services department with $10M+ revenue and operating budget» Managed Professional Services integration of acquisition in the UK with 70+ team members» Eliminated delayed services backlog of $2.4M while maintaining existing staff level» Improved revenue forecasting accuracy from 89% to 99% within 9 months of establishing PMO» Increased billable utilization rate by 28% and billing rate from $94/hr. to $117/hr.» Reduced time from initiation to go-live for client implementations an average of 50%Core competencies include: PMO Creation, PMO Management, Operations, Strategy, Tactical, Planning & Execution, Process Improvement, Continuous Improvement, Kaizen, Training, Organization Development, Influencing Others, Public Speaking, Analytics, Budgeting, Financial Planning, Business Process Optimization, Relationship Building, Collaboration, Communication, P&L, Expense Budget Management, Forecasting, Software Implementation Project Management, Acquisition Integration, Change Management, Establishing Metrics & KPI’s

Experience

1. Senior Manager of Professional Services

   PureEHS

   Apr 2026 — Present · Nashville, TN, US

Education

• Grand Valley State University

  Bachelor’s Degree, Finance

Skills

• Business Analysis
• Strategy
• Saas
• Consulting
• Management
• Team Building
• Salesforce.com
• Project Planning
• Business Development
• Account Management
• Team Leadership
• Cold Calling
• Cross-Functional Team Leadership
• Business Process Improvement
• Vendor Management
• Crm
• Solution Selling
• Operations Management
• Program Management
• Process Improvement
• Learning Management Systems
• Pmp
• Leadership
• Enterprise Software
• Sales Management
• Strategic Planning
• Sales Process
• Training
• Customer Satisfaction
• Product Management
• Project Management