James Barker

IT Help Desk @Asurion

Phoenix, AZ, US
EMAILS
j••••••@arizona.edu
MOBILE NUMBERS
+14•••••••66

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WORK HISTORY

Dec 2015 — Present

IT Help Desk @Asurion

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Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels. Quickly establish rapport with customers. Used my active listing skills to determin customers root issues and to find the quikest way to resolution on customers mobile devices. Assist customers i swaping devices on there Verizon wireless account. Troubleshoot devices and educate customers on how to get the most out of their device. Fix issues with devices and if cant be fixed performe back up of the data the trans to warrenty or insurance depending on witch is approprate.

EDUCATION

2001 — 2003

High Tech Institute

Associate's degree, Computer Systems Networking and Telecommunications

1997 — 1998

High Tech Instutute

Associate's degree, Computer Technology/Computer Systems Technology

2018 — 2019

University of Arizona

Certificate, Web Development

SKILLS

Quality AssuranceTechnical SupportMentoringNetworkingDns/DhcpVoice Over IpTrainingVoipMacNetwork TechnologyActive DirectoryProblem SolvingTabletsLeadershipWindows SoftwareInformation TechnologyWireless NetworkingTroubleshootingMobile DevicesProject ManagementLaptopsWindows XpRoutersSmartphonesCoachingComputersCable ModemsWindows 7Help Desk SupportMicrosoftCustomer Service

ABOUT JAMES BARKER

Full Stack Web Developer with extensive experience in client services, Troubleshooting,technical support. Upscale focusing on web development for instance HTML, React, CSS. A self-motivated developer with excellent communication skills, and a great eye for detailwho likes to learn.

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