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Start for FreeJamal A.
Residential Technical Support @Metronet
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WORK HISTORY
Residential Technical Support @Metronet
US
Frontline tier I technical assistance for residential customer facing issues with internet services, POTS line, network trouble. Troubleshoot and resolved calls thru direct interfacing woth client for best possible outcome and first call resolution
EDUCATION
Central State University
Bachelor of Arts - BA, Graphic Arts
QuickStart Inc.
Certification , Cybersecurity
ABOUT JAMAL A.
I am a Technical Support Specialist with over 25 years of experience in the telecommunications industry, in addition to roughly 2 years working in Information Technology. Most recently, as an employee of Cogent Communications, I provided end-to-end support working with customers directly and indirectly to troubleshoot, isolate, and resolve customer issues within and outside of the network. A majority of my experience was in Customer Support at T-Mobile (formerly Sprint) where I prided myself on being a top performer and continually providng the be possible customer experience while enhancing overall customer satisfaction. I hold a Bachelor of Arts degree from Central State University and my professional track record includes extensive working experience and skilles such as; operations support, telephony, as well as, ticketing systems. I am passionate about delivering excellent customer service and delivering a value added support experience looking to provide my expertise in a great new professional opportunity. Technical Support | Customer Service | Customer Satisfaction j••••••••@hotmail.com
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