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Agile Product Owner Digital Product Manager @Marriott Vacations Worldwide
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WORK HISTORY
Agile Product Owner Digital Product Manager @Marriott Vacations Worldwide
FL, US
Responsible for a $60M travel member ecosystem, including 3 global consumer facing e-commerce products (web and mobile), a B2B mobile app, and a customer service agent platform. Drive product roadmap and backlog across multiple digital platforms, delivering measurable growth and aligning features to business objectives and customer needs across global markets. Deliver measurable growth including 24% increase in Getaways, 23% increase in hotel bookings, and 41% increase in car rentals through strategic prioritization and optimization of user journeys. Lead delivery of a self-service cancellation feature, reducing call center volume by 80% and improving customer support efficiency and user experience. Improve profile activation rates from 10% to 35% by addressing user trust gaps and enhancing onboarding experience. Deliver enhancements to booking experience, increasing all-inclusive bookings from 1K to 5K through improved UX and transparent pricing. Support expansion of mobile offerings from 2 to 8 products, contributing to user growth from 120K to 160K. Lead end-to-end delivery of the Interval corporate website, aligning cross-functional teams (marketing, design, HR, development, QA) to deliver the only project that year completed on time and under budget. Lead a large-scale compliance initiative to implement mandatory fee disclosures across ~26 workflows spanning multiple systems, aligning cross-functional teams and ensuring consistent, accurate implementation across platforms.
EDUCATION
ASPE Tech
Business Analyst Boot Camp, Business Analyst
The University of British Columbia
Bachelor of Arts (B.A.), Psychology
CRM University/DCI/GTP
Certified CRM Professional
Agile Transformation Inc. 2018
Agile Software Development, Agile
Product Faculty
Crystal Training, Advanced Product Owner
SKILLS
ABOUT JAKE A.
Product & Delivery: Product Roadmaps • Backlog Ownership • Agile/Scrum • Product LifecycleBusiness Analysis: Requirements Gathering • User Stories • Process Mapping • UATData & Optimization: KPI Tracking • Data Analysis • SQL • AI-assisted workflows • Continuous ImprovementLeadership & Collaboration: Stakeholder Management • Cross-Functional Teams • Executive CommunicationTools: Jira • Confluence • Power BI • Visio • Microsoft Office • Jahia • WordPress • TeamSite
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