Jade Allan
Senior Director Customer Success @Learning Pool
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WORK HISTORY
Senior Director Customer Success @Learning Pool
Leading global Customer Success strategy for award winning corporate learning technology platform. Partnering cross-functionally with Product, Support and Sales to deliver measurable, recurring impact for customers, ensuring meaningful outcomes are at the centre of their learning programmes.
EDUCATION
Henley Business School
Post Graduate Certificate , Coaching for Behaviour Change
University of East London
Certificate in Applied Positive Psychology, Masters in Applied Positive Psychology
Henley Business School
Professional Certificate in Executive Coaching, Business Administration and Management, General
Henley Business School
Post Graduate Certificate in Coaching for Behaviour Change, Business Administration and Management, General
University of Strathclyde
BA (Hons), Marketing
University of North Carolina at Greensboro
BS Business Administration, Marketing, Sales, Management
SKILLS
ABOUT JADE ALLAN
I build and scale Customer Success organisations that deliver measurable revenue growth by ensuring customers achieve measurable outcomes.With 15+ years in commercial leadership (Yahoo, Criteo, and mission-driven scale-ups), I specialise in elevating CS from reactive firefighting to a proactive, strategic function.At Applied, I built CS from the ground up for a hiring platform tackling recruitment bias, leading the team through major market disruption while shifting the business toward expansion-led growth. We reduced first-year churn by 40% by focusing deeply on the behaviour change required for customers to realise meaningful impact.Alongside this, I’ve trained in coaching for behaviour change, which informs how I lead managers and teams: ensuring role clarity, building coaching cultures and forging strong partnerships across sales, product and support.My teams describe me as a leader who combines commercial acumen with empathy. Someone who builds clarity and trust, creates environments where people play to their strengths and pushes them to grow. The result has been high-performing, resilient teams that deliver impact for customers while feeling supported, energised and proud of their work.I’m excited by the growing recognition that post-sales is the growth engine of SaaS and seeing Customer Success take its seat at the table.
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