Jacob Hruby

Client Delivery Manager @R1 RCM

Atlanta, GA, US

Acts as a bridge between clients and internal teams by building and maintaining strong relationships with clients, acting as the primary point of contact in order to work to understand the client\'s needs, expectations, and business goals to tailor services accordingly- Responsible for managing client relationships, overseeing project delivery, ensuring compliance with service agreements, and maintaining high standards of quality- Track the performance of the service delivery against key metrics and prepare reports for clients and internal stakeholders, allowing me to help in identifying areas for improvement and demonstrating value to the client- Continuously evaluate and refine service delivery processes to enhance efficiency and effectiveness, leveraging technology and best practices where possible to support process optimization- Focus is on enhancing client satisfaction, optimizing service delivery processes, and supporting business growth through efficient management and communication.

The University of Georgia

Bachelor's degree