Jaclyn Wing

Senior Analyst - Member, Provider, and Internal Communications Oversight @Blue Cross Blue Shield of Michigan

Detroit, MI, US

I act as a project leader coordinating the development, review, and distribution of multiple concurrent multichannel communications projects to produce large scale publications and mailings of consumer-facing documents mandated by the Center for Medicare & Medicaid Services (CMS) to over members for several lines of business. I develop, manage timelines for, and ensure compliance of highly regulated marketing, retention, and operational documents in order to strategically implement corporate growth strategies and transformation initiatives by leveraging the expertise of and building collaboration between multiple departments and the capabilities therein to complete these efforts on time and under budget. I give principal input on software specifications for application design and functionality software, with intricate understanding of the software development life cycle and delivery management. I also plan, design, and developed base infrastructure through digital transformation and using enterprise content management (SaaS) with rule-based AI and machine learning algorithm AI to ensure timeliness and accuracy of deliverables according to internal and external guidance. Part of a workgroup testing artificial intelligence prompt engineering to explore generative AI capabilities for marketing material and content analysis.

University of Michigan

Bachelor of Arts - BA, ENGLISH LANGUAGE AND LITERATURE/LETTERS

Colorado State University Global

Master's in IT Management, Cybersecurity

Michigan State University

Master's of Public Policy (MPP), Public Policy