Jaclyn Blair Barbo

About Jaclyn Blair Barbo

I\'m an experienced hospitality operations leader with a passion for elevating guest experiences, building high-performing teams, and driving measurable results across hotel portfolios. With over a decade of progressive leadership spanning Hilton, Marriott, IHG, Choice, and Starwood brands, I’ve successfully turned around underperforming properties, led multi-property operations, and developed standardized processes that drive both service excellence and bottom-line growth.Throughout my career, I\'ve thrived in complex, fast-paced environments—whether opening a new property, managing task force assignments, or optimizing cross-property performance. My approach is hands-on and people-focused, with a strong emphasis on staff development, revenue strategy, and operational efficiency. From improving QA scores and guest satisfaction metrics to implementing training programs that reduce turnover and support career advancement, I\'m dedicated to fostering teams and systems that create long-term success.In recent years, I’ve expanded my leadership scope with roles in retail and media, strengthening my versatility, adaptability, and customer engagement expertise. As I look ahead, I’m excited to return to hospitality leadership—bringing a fresh perspective and an unwavering commitment to innovation, service excellence, and continuous improvement.

Experience

1. General Manager- Towneplace Suites by Marriott

   Intermountain Management

   Jun 2025 — Present · Monroe, LA, US