Jack Smith
Director - Service Business Development @Waters Corporation
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WORK HISTORY
Director - Service Business Development @Waters Corporation
Milford, MA, US
BD/Waters Services Integration LeadHand-selected to lead services integration for Waters\' acquisition of BD\'s Life Sciences businessEnsuring Day 1 seamless operations, post-close efficient integration, and delivery against services synergy targetsBuilt cross-functional credibility with integration workstream leads and SVPs enterprise-wideGlobal Service Strategy Development & ExecutionDeveloped and executing global services strategy for ~$1B business using data-driven insights across three pillars: customer experience, growth acceleration, and productivity (20••••24)Delivered double-digit plan growth,>500 basis points of margin expansion, and #1 ranking in customer serviceGlobal Service Lead Content StrategistSole developer of service content presented by Service VP to Senior Leadership and Executive CommitteeTranslate data analysis and strategic insights into executive-level communications
EDUCATION
Georgia Institute of Technology
BS, Chemistry
Kennesaw State University - Michael J. Coles College of Business
Master of Business Administration - MBA, Business Administration and Management, General
SKILLS
ABOUT JACK SMITH
Building and scaling service businesses that deliver for customers, drive growth, and expand margins.Currently leading service strategy and major integrations at Waters Corporation, developing and executing the global service strategy for a ~$1B service business across three core pillars: customer experience, growth acceleration, and productivity. The results: high-single-digit growth, more than 500 basis points of margin expansion, and #1 ranking in customer service.Hand-selected to lead the services integration for Waters\' acquisition of BD\'s Life Sciences business — ensuring seamless Day 1 operations, efficient post-close integration, and delivery against aggressive synergy targets. This work requires building alignment across enterprise-wide workstreams and driving execution with cross-functional leaders throughout the organization.Background spans P&L leadership, M&A due diligence and integration, strategic planning, and cross-functional execution. Experience includes leading service due diligence on three major M&A targets, leading strategic partnerships that expanded Waters\' informatics capabilities and established frameworks for subscription-based business models, and managing a $40M territory to double-digit growth for six consecutive years.Deep expertise in life science analytical tools — including liquid chromatography and mass spectrometry — combined with strong business, financial, and data analytics capabilities. Translating complex technical and business challenges into clear strategies that diverse stakeholders can align behind and execute.MBA from Kennesaw State University (Honors). BS in Chemistry from Georgia Tech (Honors).
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