Jackie Kahrs
Regional Retail Manager – Retail Branch Operations Management / Sales & Profitability Improvement / Business Development & Retention / New Client Acquisition / Customer Service Management
- Role
- Vice President Market Retail Leader at KeyBank
- Location
- Clifton Park, NY, US
- LinkedIn followers
- 500 followers
About Jackie Kahrs
I am a performance-driven, customer focused, and proactive leader with 20+ years of…
Experience
Vice President Market Retail Leader
Aug 2015 — Present
Vice President / Market Retail Leader (2022 – Present)Ensure successful sales, service, and financial leadership of all branches within Capital Region spanning 47 branches and 300+ staff. Coach Area Leaders to elevate skills and impact improving financial results and engagement of branch teammates. Partner with Market President and line of business leaders to support ongoing business growth across consumer bank. Build and foster environment that supports diversity and inclusion via hiring, development, and career progression as well as mobility of talent inside and outside consumer organization.Vice President / Senior Area Retail Leader (2019 – 2022)Managed billion-dollar retail area in deposits directing 13 Branch Managers / 100+ staff within daily operations. Participated on 2021 IC Advisory Committee, Sales Management Effectiveness & Reporting Council, LMI Branch Strategy Development Committee, LEAP Sponsor, Intern Sponsor, HHG Regional Sponsor, Key4Women, ARL Mentor, and African Heritage KBING Chair of Recruitment and Retention.Vice President / Area Retail Manager (2015 – 2018)Directed sales, service, and financial operations within large capital market with $1B+ in assets and 115 employees spanning 14 branches. Conducted monthly sales meetings and inspections of sales process and service standards with focus on coaching and revenue generating activities. Built and fostered client-focused, motivated teams via diligent recruitment and selection. Monitored performance and recognized / rewarded high performers. Developed annual market plan and strategic partnerships with all lines of business. Managed strategic projects and established clear expectations and objectives. Served as Wellness@Work sponsor managing 2 Key@Work Regional Managers. Participated as Client Experience and Branch Transformation sponsor for Capital Region.Selected Skills:* Sales, Service & Financial Operations Management* Multi-branch Operations Streamlining* New Business Development
Skills
- Financial Services
- Financial Risk
- Branch Management
- Refinance
- Loan Origination
- Sales Management
- Lines of Credit
- Residential Mortgages
- Financial Analysis
- Commercial Mortgages
- Finance
- Portfolio Management
- Loans
- Branch Banking
- Mortgage Lending
- Consumer Lending
- Underwriting
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