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Iván A Pérez
Sr Project Manager Sr Agile Delivery Manager @BMO
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WORK HISTORY
Sr Project Manager Sr Agile Delivery Manager @BMO
Chicago, IL, US
Manage and deliver large, complex technology projects for Acquisitions, Channels (Customer Contact Center, Branch, Mobile and Online Banking), Lending and Product Operations by actively partnering with Business, Product Management, Technology, Operations and Vendor teams to ensure a quality customer experience, regulatory compliance, and alignment with the business & technology roadmaps. • Managed multi-year $14.2MM iterative program (15 projects) to transition North American check processing operations and technology to a new managed service model enabling $6.8MM in annual cost savings, creating a seamless customer service experience, increasing processing capacity and introducing a blueprint for future innovation at the bank by creating an industry leading operating model and modernizing data & cognitive capabilities. • Managed $23MM agile project to improve the Lending customer experience, reduce small business loan origination cycle times, reduce the cost to serve by $7.5MM and increase revenue. • Led international, cross-functional team in the design & delivery of an automated, low-touch, digital loan origination, dynamic credit adjudication, deposit account opening and automated product fulfillment solution using Hadoop, OpenShift, Data Streaming, MongoDb and other technologies. • Accountable Project Manager on multi-year $16.5MM program to integrate reporting and analytics tools for the $8.7B GE Transportation Finance acquisition.• Led team in design, execution & implementation of solutions (900+ reports/dashboards & ETLs) for Reporting, Analytics, BI and Data Warehouse capabilities across multiple LOB using Business Objects, Qlikview, SpotFire and other technologies. • Managed $5.6MM, 20M hour strategic project to upgrade and standardize contact center technologies (platform, servers, switches, call routing, call recording and reporting) in all US customer contact centers providing a $750M annual savings to the enterprise.
EDUCATION
Harrington College of Design
BFA, Interior Design
DePaul University
Certificate, Project Management
North Park University
Master of Management, Organizational Development, Human Resources
North Park University
Master's Certificate, Human Resource Management
SKILLS
ABOUT IVÁN A PÉREZ
I am a bilingual, bicultural project manager with experience guiding complex initiatives from strategy to implementation. My work spans from banking transformations to grassroots equity campaigns, where I lead global teams, drive systemic change, and deliver results with integrity.My commitment to equity and cultural representation is the core of my work. I serve on advisory boards, collaborating with organizations to shape policy and build structures that truly reflect the communities we serve. I also take pride in mentoring emerging leaders, helping them navigate their paths with clarity and purpose.Shaped by my Puerto Rican heritage, I lead with a deep respect for community and a belief that transformation starts with listening. I bring this passion to every project, whether I\'m managing a technology initiative or advising on systemic change.Specialties: PMP Certification, Project Management, Excel, Coaching and Mentoring, Risk Management, SDLC, Project Management Lifecycle (Waterfall, Iterative, Hybrid, Scrumfall, and Scrum), Budget Management, Reporting and Analysis, SharePoint, Confluence, Jira, ServiceNow, Strategic Planning, MS Project, Primavera P6, Cross-Functional and Virtual Team Leadership, Fluent in English and Spanish
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