Ishtiyak Ali

Global Servcie Delivery Manager @HCLTech

Dublin, IE

Currently working as Global Service Delivery Manager IN HCL Technologies, based of Dublin, Ireland. Accountable for Managing AIB’s (Allied Irish Bank) Global Service Delivery and In-flight Projects. Managing team of 140 onsite & Offshore Staff. Accountable for relationship building & Customer satisfaction. Focused on leveraging modern innovative technologies to effectively deliver existing business requirement and designing future roadmaps for organizations. Responsible for all mission Critical 24x7, customer facing services. Managing multi-speciality teams across different geographies supporting IT service Delivery, IT Infrastructure, Run & Change Projects for enterprise. pecialties: I possess in-depth strengths in the areas of leadership, vision, strategy, setting governance structure, people management, analysis and timely decision making, account management, cost and finance management, negotiation, setting operational process, operational efficiency, understanding customer expectations, on-shore, near-shore and offshore operations, solution delivery, providing Value adds and continuous improvements in addition to excellent interpersonal skills and the art of time management.